In the meantime, thank you all again! Your support and feedback have been genuinely appreciated.This guide will help you fix errors in the setup of an email account in Thunderbird. Will keep testing, though ~ and, hopefully, soon Support will be able to unravel the glitch on this account, as well. I just now tried using my GMail username without the GMail domain, but I didn’t see any change. Not sure why GMail would suddenly fail, after working so well previously, but your explanation (a changed security setting) does make sense…Thanks for this insight into what might be going Banks ~ Thank you, too, for sharing your experience with TBird and eMC. My GMail account issue is still unresolved, but eMC support is working on it. In the meantime, thanks for all your suggestions and Will ~ Thank you for the update on your experience with GMail. Very pleased to have this issue resolved! Hence, my decision to jump right in and make my purchase.Īs it turned out, the authentication failure was related to the fact that my SiteGround email account required a custom (manual) set-up – and once I managed to configure the account details properly, I was finally able to get a good, working connection. Thank you all very much for your prompt and helpful feedback! Glad to see folks in this forum are so ~ Normally, I would have waited longer to get feedback in the forum, but I soon realized I would really like to have the direct the support and not run the risk of violating any policy on commercial use. > Do we have the option of getting any one-on-one support for this kind of troubleshooting? I’m eager to start using eM Client, but right now I’m completely stuck – and I don’t know where to go or what to do to get this account up and running. > my email address should work as the user name – but it doesn’t. > there is no user name associated with this account and I also attempted to review the instructions for manually setting up my account using a link provided on this help page, but the link to the manual instructions yielded a “Page Not Found” error message.Īt this point, I’m not sure how to proceed, especially since eM Client is asking for a “user name” associated with my email account and SiteGround told me: I have also followed the instructions provided in multiple places in the forum for using the correct port and security policy combination, and this has made no difference whatsoever. > I keep getting an “Authentication Failed” message (for both of the IMAP and SMTP connections) in spite of the fact that I have confirmed my email address and password with my ESP (SiteGround). > The new account is not showing up in the left-hand menu of the eM Client interface, and… I have run into a problem setting up a new account:
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